Family Recovery Center awarded Three-Year CARF Accreditation

LISBON – CARF International announced that the Family Recovery Center has been accredited for a period of three years for its case management, diversion, group and individual treatment and prevention programs.

The latest accreditation is the third consecutive Three-Year Accreditation that the international accrediting body, CARF, has awarded to the Family Recovery Center. The agency had previously been accredited through the Joint Commission.

This accreditation decision represents the highest level of accreditation that can be awarded to an organization and shows the organization’s substantial conformance to the CARF standards.

An organization receiving a Three-Year Accreditation has put itself through a rigorous peer review process. It has demonstrated to a team of surveyors during an on-site visit its commitment to offering programs and services that are measurable, accountable, and of the highest quality.

“Attaining and maintaining CARF-accredited status requires a significant effort, strong teamwork and a commitment at all levels of our organization to providing quality services and enhancing the lives of the people we serve,” said Eloise Traina, executive director of the Family Recovery Center. “I am extremely proud of our team and the difference we are making in the lives of our clients. We are all very pleased with the results of the survey, and the experience was positive, informative and validating.”

Family Recovery Center, originally known as the Columbiana County Area Council on Alcoholism, began operations in 1973 and currently operates centers in Lisbon, Salem and East Liverpool.

Services are also delivered at the Columbiana County Jail, Tobin Center and Rogers Honor Farm. Family Recovery Center is a non-profit corporation which is licensed by the Ohio Department of Mental Health and Addiction Services.

The agency provides comprehensive outpatient chemical abuse, mental health and problem gambling services to residents of Columbiana County and the surrounding area, as well as extensive prevention and education services in our local communities and schools.

CARF is an independent, nonprofit accrediting body whose mission is to promote the quality, value, and optimal outcomes of services through a consultative accreditation process that centers on enhancing the lives of the persons served.

Founded in 1966 as the Commission on Accreditation of Rehabilitation Facilities, and now known as CARF International, the accrediting body establishes consumer-focused standards to help organizations measure and improve the quality of their programs and services.

During their three-day visit in May, surveyors carefully examined the agency’s policies and procedures to ensure CARF standards are reflected in everyday operations. Surveyors also spoke at length with employees, clients and referral sources in an effort to determine the agency’s strengths and weaknesses. Among the surveyors’ observations:

-?Family Recovery Center has up-to-date and comfortable facilities that provide an inviting atmosphere that is conducive to treatment.

-?Clients value the services provided by the Family Recovery Center and speak highly of the staff members, programs and facilities. Clients indicated they are treated with dignity and respect.

-?The clinical programs are known for providing excellent services with positive outcomes focused on the individual’s recovery.

-?Services are provided by dedicated staff members who truly care about the persons they serve. The quality of the services provided by each program appears to be directly related to the positive attitudes, enthusiasm and professional expertise of the staff.

-?Staff members and persons served feel comfortable providing feedback to the leadership and report that they always feel supported in their individual needs. Leadership provides guidance and direction to handle challenging situations.

-?Family Recovery Center is making great strides in converting from paper records to a nationally recognized electronic health record. The organization is in a transition phase, and appears to be taking an effective and positive approach in the direction of completion in the near future.

-?The organization has good internal fiscal practice controls and fiscal procedures that ensure compliance with billing requirements.

-?The executive director is well respected by staff members and referral sources. She is recognized as a leader who is directly involved in all aspects of the organization and is always accessible to persons served, personnel and other stakeholders.

-?County oversight agencies and community providers describe Family Recovery Center as easily accessible, cooperative to work with, and meeting the needs of the communities served. These sources indicated that Family Recovery Center provides good communication, client feedback and timely services.

-?Family Recovery Center is heavily involved in area communities. The organization participates in fairs, wellness meetings, school activities and other community activities.

-?The organization collaborates with other community providers, and there are strong, positive relationships with area schools and law enforcement authorities.

-?The organization’s prevention education program is used as a role model by other providers.

-?Family Recovery Center has effectively sought grants that enhance the organization’s ability to develop programs and facilities and provide needed services in area communities that might otherwise not be possible.

-?The leadership of the organization has been able to respond to the needs of the referral and funding sources by making the necessary changes and overcoming challenges to develop and implement quality programs in a challenging economic environment.

The surveyors also provided valuable feedback and recommendations for areas of improvement, including minor revisions to cultural competency and risk management plans, client rights, assessments and transition plans; updates to the employee training program and strengthening the process for conducting emergency drills.

The surveyors noted that the leadership and staff members understand the opportunities for improvement and have the commitment, ability and resources to make the changes.

For more information about the accreditation process, please visit the CARF website at For additional information about the services provided, contact the Family Recovery Center at 330-424-1468.

– Submitted material