Bill Hendricks of Professional Engine Systems in Canfield which sells, rents, services and repairs engine from one-liter up to 154 liters, and generators of all sizes, says, "Usually when people get to the place they can't fix it they bring it to us."
Here's another comment that frames what the 24-year-old company does: "They bring stuff to us sometimes in the middle of the night," Hendricks said, and related a just problem the Salem utilities department had about a year ago that called for a 24/7 response.
This is definitely industrial strength stuff.
The company bills itself as number one in emergency power, standby power, portable generators, and generator rentals, sales, and service.
It was founded in 1989 by Bill's father, Paul, and grew from four employees in a 12,000 square foot shop to about a dozen people today occupying almost 20,000 square feet at 495 West Main St. in Canfield.
The web site says, Professional Engine Systems provides quality products, service, and repairs of generators and engines while renting generators.
"We are open to the public and serve retailers, wholesalers, dealerships, and do-it-yourselfers. Professional Engine Systems is committed to our customers, providing quality repairs and offering 24-hour emergency parts and service," it says.
Hendricks said, "When we first started it (was just)?engines ..."
Today the service arm of the company, which accounts for about 70 percent of the business, calibrates and performs state-certified load testing on generators for industrial/commerical use, maintains generators for telecommunication towers, television stations, hospitals, nursing homes and municipalities, and will tear down and rebuild monsterous internal combustion engines up to 9,390 cubic inches (154 liters).
Hendricks said they also works with MWM in Salem on 70-liter engines that are used in landfills.
Professional Engine Systems rebuilds them and will tear apart the huge turbochargers and rebuild those too.
The company employs factory-trained technicians for repairs in the shop or in the field.
In the field, Hendricks said Professional Engine Systems is kept busy with cell phone tower maintenance that requires on site upkeep twice a year.
The towers have generating capacity, about 50 kwh on average for lights at the top, while hey run about 15-20 minutes a week.
There is oil and filter changes a number of different companies and Professional Engine Systems maintains about 100 towers.
The work, Hendricks said, is split up so it's completed in a "nice even flow."
One of the nuances to the maintenance is keeping rodents, mostly squirrels and mice, out of the towers, he said.
"Generators are warm, good places for mice and squirrels looking for a heat source."
Hendricks said the company offers custom radiator building, cleaning and renovating for hot rodders along with internal gas tank cleaning in the company's "full radiator shop."
He said they can build new high-efficiency radiators, recore old radiators and clean the built-up varnish in old gas tanks.
"We clean fuel tanks on old cars for people restoring old cars, we have a lot to offer."
He added, "We'll do the unique things no one else will touch when it comes to the automotive stuff."
That fits right in with oil and gas industry connection. Hendricks said each gas and oil rig has about six engines on site from the dozers, to light towers, to mud pumps and the draw works, which run up and down.
He said that work consists of about 5 percent of Professional Engine Systems clientele. He said there is a lot of drilling for shale going on from Ohio to New York, and they are "just starting to tap into that" market.
One thing, Professional Engine Systems is doing is adapting to the market.
"We've never had anybody on the road for sales," Hendricks said, "until now."
He's the one knocking on doors and he sees "connecting with end users to see what they need" part of this "challenging economy.
He said the main focus is to help the consumer and that is underpinned by keeping the work at the shop going.
"Employment," he said, "at the end of the day it's jobs."
The company is also working on plans to expand into the field of wind generation.
With its expertise, the company is qualified to sell, install, maintain, and service wind powered generators, but it may choose to focus on the servicing of the generators from commercial wind farms.