CAA taking applications for Winter Crisis Program

LISBON– Community Action Agency of Columbiana County (CAA) will be taking applications for the Winter Crisis Program now through March 31 at 7860 Lincole Place (Lower Level). Appointments can be made by calling the automated scheduling system at 844-493-1198. Homebound individuals and seniors 60 years and older may call 330-424-4013 for appointment assistance.

The Winter Crisis Program provides assistance, once per winter heating season, to households that have had utilities disconnected, face a shut off, or heat with bulk fuel. Bulk fuel customers must be at 25 percent or less of their capacity. The program can assist with home heating fuel, propane, wood, coal, regulated utilities and unregulated utilities. A limited number of walk-ins (four to six) will be seen starting at 8 a.m. on a first-come, first-served basis Monday through Thursday, with scheduled appointments beginning at 9 a.m. More walk-in appointments will be seen on Fridays. Walk-ins will stop being accepted once the maximum number of daily appointments has been reached. CAA does not allow customers on the property between the hours of 8:30 p.m. and 6 a.m.

Applicants will need to provide proof of income for the past 30 days for all members of the household who are 18 years or older, which includes child support, wages, Social Security income (even if received on behalf of a minor), pensions, cash assistance, OWF, TANF, odd jobs, self-employment, utility assistance checks, etc. Households with odd jobs, self-employment, and/or seasonal work (ex: bus drivers, teachers, landscaping, construction, etc.) must provide 12 months of income. Households that have odd jobs and/or self-employment must also provide the most recent IRS tax transcript, IRS form 1040 (must have proof that taxes were filed), or IRS form 1099. Household members claiming no income may be required to bring an IRS tax transcript or a verification of their non-filing status. You may contact the IRS at 1-800-908-9946. The application also requires proof of citizenship (birth certificates, Social Security cards, etc.) and Social Security numbers and birthdates for all household members, as well as a photo ID for the primary applicant. A current gas and electric bill is needed, even if the utility is in someone else’s name. For renters, the landlord’s name, street address, and phone number is required. All households receiving rental assistance must provide their most recent HAP agreement. If you do not have the required documents during your appointment, your application will remain incomplete and you will be given a return appointment date to bring all missing documentation.

Households with a member who is classified as permanently and totally disabled must provide proof of disability at the time of the interview. Acceptable documentation includes: Award/benefit letter, bank statement with deposit amount, copy of the check, printout from social security office, Medicare part D, Most recent IRS form SSA 1099 box 3, or IRS Form 1040.

Making an appointment may not stop a pending disconnection. Appointment holds take up to three business days to go into effect. A no-show appointment may result in the utilities being shut off. The utility companies will only allow one disconnection-delaying appointment hold for the season. The hold for the pending disconnection cannot be extended.

Any household that declares there is no household income other than assistance from family or friends must provide a letter signed by the family member or friend that has been providing assistance. This letter must be signed and dated with the person providing the assistance’s name, address, and phone number and contain current assistance information (amount and frequency). For detailed guidelines visit www.caaofcc.org.

If a household does not bring the required information to complete the application, they will be required to schedule another appointment or bring the information back during walk-in hours. Any information provided by customers will be retained and may be shared with the utility companies.

Applications for State HEAP can be completed through March 31, 2020. Applications are available at post offices, libraries, and utility companies throughout Columbiana County. These applications must be mailed directly to the address listed on the application. Additional information also can be found at www.energyhelp.ohio.gov or by calling toll-free at 800-282-0880.

Applications for PIPP and HEAP can be filled out online at www.energyhelp.ohio.gov. Applicants will need to set up an account to complete the online application. Applicants need to ensure required documents are available to upload during the application process.

Those willing to enroll on the PIPP Plus payment plan for the first time must apply in person. Winter Crisis applications can be started but cannot be completed online. All Winter Crisis applicants must have a face-to-face interview with an adult household member, 18 years of age or older. If you have any questions, contact 330-424-4013.

The HEAP office will be closed Dec 24, Dec 25, and Jan. 1 to observe the Holidays.


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