Columbia Gas offers outage alert

CLEVELAND –Columbia Gas is encouraging northeast Ohio customers to sign up for outage alerts, a new alert notifications system that allows customers to stay up-to-date about unplanned natural gas outages in their community through text messages, email and/or an automated phone call, a press release issued Monday said.

To receive outage alerts, customers should log into their online account and click on “Manage Alerts” to add or update outage alerts. They may provide up to three phone numbers and/or email addresses for each alert method. Customers without an online account can quickly create one at ColumbiaGasOhio.com.

“Natural gas outages are rare, but we want our customers to be informed when they do happen,” Columbia Gas President Dan Creekmur said. “We invite our customers to sign up for our outage alerts now so we can keep them informed if an outage occurs at their home or business.”

Customers who enroll will be notified when an unplanned outage has occurred in their neighborhood and will continue to receive updates as more information becomes available. Once a customer is enrolled, Columbia Gas will only use customer contact information for outage alerts.

If customers need assistance creating an online account or signing up for outage alerts, Columbia Gas customer service representatives are available by calling 1-800-344-4077 from 7 a.m. to 7 p.m Monday through Friday, and 8 a.m. to noon on Saturdays.


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