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Best Western general manager receives Heroic Hospitality Stars Award

Kelly Williamson, general manager, Best Western Plus Dutch Haus Inn and Suites in Columbiana (left) and Nelson Witmer, one of the property’s owners, proudly display one of two awards the hotel has received from Best Western Hotel and Resort’s national headquarters. (Submitted photo)

COLUMBIANA — Kelly Williamson, general manager of the Best Western Plus Dutch Haus Inn and Suites, is the winner of the 2020 Heroic Hospitality Stars Award as “General Manager of the Year” by Best Western Hotel and Resorts.

David T. Kong, corporate president and chief executive officer, made the announcement recently for the award, given in her support of the hotel brand’s “vision to lead the industry in superior customer care” and in recognition of individuals who “go above and beyond to deliver heroic hospitality and create a memorable stay for each and every guest,” he declared.

When reviewing Williamson’s nomination, Wong was impressed with the extra efforts she made during COVID’s uncertain times, her leadership in keeping the hotel operating smoothly with half staff while also meeting cash flow goals, her “strength, optimism and compassion” for her team and the respect and admiration of her staff.

Williamson, a resident of Columbiana, will be recognized for this honor during Best Western’s virtual convention during the week of Oct. 18. She was one of the original employees hired when the hotel first opened in 2001, starting as a banquet server and working her way up to the top position.

In a corresponding achievement for the hotel, and for the second time since becoming a Best Western Plus branded hotel, the property will also be awarded the 2020 M.K.Guertin Award, the brand’s highest honor named after its founder.

The hotel competed with over 2100 properties in North America to receive this distinction, and is one of just 44 top-performing properties in the country to win the prestigious award based on “exceptional levels of quality, guest satisfaction and dedication to the brand,” and will also be recognized during the virtual convention in October.

The Best Western Plus Dutch Haus Inn and Suites is located on state Route 14 in Columbiana and was formerly known as the Das Dutch Village Inn. For more information, visit www.dasdutchvillage.com.

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