SALEM — Visiting Angels announced that it received the distinguished 2021 Best of Home Care — Leader in Excellence Award from Home Care Pulse, the leading firm in quality assurance for home care. The Leader in Excellence Award is the highest recognition awarded by Home Care Pulse and is given to select home care businesses that consistently rank among the very highest in 10 or more quality metrics. As a Leader in Excellence, Visiting Angels is now ranked among the top 10% of home care providers participating in the nationwide Home Care Pulse Satisfaction Management Program.

This accomplishment demonstrates Visiting Angels long-term dedication to excellent care and quality improvement. To qualify for this award, 10% of Visiting Angels clients and caregivers were interviewed each month by Home Care Pulse. Over a 12-month period, Visiting Angels received high client and caregiver satisfaction ratings in areas such as caregiver training, compassion of caregivers, communication, scheduling, client/caregiver compatibility, etc. Using feedback from clients and employees, as well as quality benchmarks from Home Care Pulse, the Visiting Angels management team set goals to reach the highest level of excellence possible.

“Visiting Angels takes a great deal of pride in providing consistent, compassionate, professional care to our clients. We recognize and commend our entire office staff and caregivers for helping us achieve this award, especially during the pandemic,” M. Susan Frenger, director of Visiting Angels in Salem, said.

The Best of Home Care — Leader in Excellence Award highlights the top-performing home care businesses in the nation. Home Care Pulse believes that by honoring these providers, families looking for in-home care for a loved one will be able to recognize and choose a trusted home care provider.

“At Home Care Pulse, our mission is to help home care businesses create an experience that goes beyond client and caregiver expectations,” says Erik Madsen, CEO of Home Care Pulse. “When we see agencies like Visiting Angels that have tried to provide outstanding care and employment experiences, we know we’re on the right track. Visiting Angels has worked extremely hard to provide high-quality care and employment, and their work has not gone unnoticed. This award allows them to provide proof of quality to potential and new clients and caregivers.”

To find out more about Visiting Angels, visit www.visitingangels.com/salem or call 330-332-1203 or 888-527-1200.